Custom Ticket Status
Custom Ticket Status
Custom Ticket Status
A custom statuses for helpdesk ticket, that covers various situation and use-cases for each clients.
A custom statuses for helpdesk ticket, that covers various situation and use-cases for each clients.
A custom statuses for helpdesk ticket, that covers various situation and use-cases for each clients.
Time
Time
Time
Q4 2024
Q4 2024
Q4 2024
Project
Custom Ticket Status
Custom Ticket Status
Custom Ticket Status
Collaborator
Collaborator
Collaborator
Designer (Me), Product Manager, Developers & QA
Designer (Me), Product Manager, Developers & QA
Designer (Me), Product Manager, Developers & QA
Background
Background
Background
Qiscus Helpdesk currently operates with a fixed set of default ticket statuses that cannot be customized by clients. These predefined statuses include: New, Pending, On-hold, Open, Resolve, Spam, and Deleted/Trash. However, various clients have expressed the need for more relevant status options that align with their specific business workflows and use cases.
Qiscus Helpdesk currently operates with a fixed set of default ticket statuses that cannot be customized by clients. These predefined statuses include: New, Pending, On-hold, Open, Resolve, Spam, and Deleted/Trash. However, various clients have expressed the need for more relevant status options that align with their specific business workflows and use cases.
Qiscus Helpdesk currently operates with a fixed set of default ticket statuses that cannot be customized by clients. These predefined statuses include: New, Pending, On-hold, Open, Resolve, Spam, and Deleted/Trash. However, various clients have expressed the need for more relevant status options that align with their specific business workflows and use cases.
Challenge
Challenge
Challenge
The core challenge was to develop a flexible custom status system that would allow clients to create, manage, and implement status workflows tailored to their specific business needs, while maintaining the system's usability and standards.
The core challenge was to develop a flexible custom status system that would allow clients to create, manage, and implement status workflows tailored to their specific business needs, while maintaining the system's usability and standards.
The core challenge was to develop a flexible custom status system that would allow clients to create, manage, and implement status workflows tailored to their specific business needs, while maintaining the system's usability and standards.
Solution Approach
Solution Approach
Solution Approach
To address this challenge, the solution involved creating a customizable status system that categorizes statuses under the existing default status framework. Users can now add and customize new statuses based on five main categories: New, Pending, On-hold, Open, and Resolve. This approach maintains the structural integrity of the helpdesk system while providing the flexibility clients need to create workflow-specific statuses within each category, ensuring both customization and consistency across the platform.
To address this challenge, the solution involved creating a customizable status system that categorizes statuses under the existing default status framework. Users can now add and customize new statuses based on five main categories: New, Pending, On-hold, Open, and Resolve. This approach maintains the structural integrity of the helpdesk system while providing the flexibility clients need to create workflow-specific statuses within each category, ensuring both customization and consistency across the platform.
To address this challenge, the solution involved creating a customizable status system that categorizes statuses under the existing default status framework. Users can now add and customize new statuses based on five main categories: New, Pending, On-hold, Open, and Resolve. This approach maintains the structural integrity of the helpdesk system while providing the flexibility clients need to create workflow-specific statuses within each category, ensuring both customization and consistency across the platform.
Custom Status - Select Category
Custom Status - Edit name & description
Custom Status - Status list
Want to Collaborate?
You can contact me through email or book a call
2026
Davi Pribadi